Warranty
At Grit Knives, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes circumstances may arise where a return or exchange is necessary. Please review our return policy below for more information:
1. Eligibility for Returns:
- Grit Knives accepts returns for items purchased directly from our official website within 30 days from the date of purchase.
- The item must be in its original condition and with all original packaging, tags, and accessories intact.
2. Return Process:
- To initiate a return, customers must contact our customer service team at
warranty@gritknives.com to request a Return Merchandise order number.
- Ship the item back to PO Box 2533, Carmel, CA 93921 Tracking number is recommended. We can supply you with a return label, but it will be deducted from the total cost of the product.
- The RMO number must be clearly marked on the outside of the return package.
- Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
3. Exclusions:- For safety and hygiene reasons, we cannot accept returns on used or altered knives, or any product that has been customized or personalized.
- Grit Knives reserves the right to refuse returns that do not meet the above eligibility criteria.
4. Refunds:
- Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund.
- Approved refunds will be processed within 30 business days and will be issued using the original payment method, unless a store credit is requested.
5. Damaged or Defective Items:
- If an item is received damaged or defective, customers must notify Grit Knives within 30 days of delivery.
- We may request photographic evidence or additional information to process the claim.
- Damaged or defective items will be replaced or refunded, including return shipping costs.
Please note that this return policy is subject to change without prior notice. We recommend customers review the policy on our website or contact our customer service team for the most up-to-date information.
If you have any questions or need assistance, please contact our customer service team at warranty@gritknives.com. We are here to help!